FAQ : What is a Residential Pick-up / Delivery service?
A business is defined as a location that opens and closes to the general public at set times each day. You may be considered a residence if you are located in a residential zone, even if you open and close at set times. Schools, colleges, and churches located in residential zones may also incur residential fees, or special delivery fees. If pick-up and/or drop-off locations meet the residential area criteria, a Residential Pick-up and/or Delivery Service must be mentioned at the time of your freight quote and must be purchased at the time your shipment order is placed with Alliance Air Freight. If the driver is required to go inside (beyond the front door or loading dock) to pickup or deliver a shipment instead of remaining on the dock or in his truck, additional fees may be applied.
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